Money Back Guarantee Policy

If you are not satisfied with the product,  you can send it back to us for your money back

To return an item to us for your money back:

 

Send an email to cs@kadokeren.com stating your order number and the item  you wish to return

 

Our Customer Service Department will then issue you a Return Authorisation (RA) number and advise our return address

 

Please ensure you include this RA number with your returned item  to enable us to process your refund promptly

 

You must notify us of your intention to return the item within 7 days after receiving the item

 

The returned item is received by us within 14 days of us providing you with an RA number

 

The item is returned to us in 'as new' condition with all internal and external packaging, accessories, swing tag, label and manual complete and intact

 

The item is NOT opened, used, worn or damaged, and is in 100% re-saleable condition when we receive the item back

 

The item is securely packed for return postage to ensure that the item and packaging is received back by us in original and re-saleable condition

 

That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging

 

Your refund will be the amount you paid for the item returned, net of a restocking fee of Rp.10000 per item returned. Buyer responsible for the shipping cost for returned item